Privacy Policy

Last updated: January 11, 2026

At Fleetbooks, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our fleet tracking and management services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Account information (name, email, phone number, company details)
Payment information (processed securely through third-party providers)
Communication data (support requests, feedback, inquiries)
Fleet data (vehicle information, driver details, custom labels, and configurations)

1.2 Information Automatically Collected

When you use our Services, we automatically collect:

GPS location data from tracking devices installed in your vehicles (timestamp, latitude, longitude, speed, heading)
Device information (device type, operating system, unique device identifiers, IP address)
Usage data (features accessed, pages viewed, time spent, interaction patterns)
Log data (access times, errors, performance metrics)

1.3 Information from Third Parties

We may receive information from GPS hardware providers, payment processors, and other service providers necessary to deliver our Services.

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve the Services
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues, security threats, and fraudulent activity
Personalize your experience and provide relevant content and features
Send marketing communications (with your consent, where required by law) about products, services, and events

3. How We Share Your Information

We do not sell your personal information. We may share information as follows:

3.1 With Your Consent

We share information with third parties when you explicitly authorize us to do so.

3.2 Service Providers

We share information with vendors, consultants, and service providers who need access to perform services on our behalf (hosting, payment processing, customer support, analytics).

3.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

3.4 Legal Requirements

We may disclose information if required by law or in response to:

Subpoenas, court orders, or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Enforcement of our Terms of Service

3.5 Aggregated Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary by plan:

Starter plans: 30 days of historical tracking data
Growth and Enterprise plans: Unlimited historical data retention
Account information: Retained until account deletion plus required legal periods

You may request deletion of your account and associated data at any time by contacting us.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption in transit using TLS 1.3
Encryption at rest using AES-256
Regular security audits and penetration testing
Access controls and authentication mechanisms
Employee training on data protection and security
SOC 2 Type II compliance

However, no system is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Your Rights and Choices

6.1 Access and Update

You may access and update your account information through the Services or by contacting us.

6.2 Data Portability

You may export your fleet data in standard formats (CSV, JSON) through the Services.

6.3 Deletion

You may request deletion of your account and data, subject to legal retention requirements.

6.4 Marketing Communications

You may opt out of marketing emails by clicking the unsubscribe link or contacting us. You cannot opt out of transactional or service-related emails.

6.5 Cookie Preferences

You may control cookies through your browser settings. Disabling cookies may affect functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to deletion, and the right to opt out of sale (we do not sell personal information).

10. European Privacy Rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@fleetbooks.com
Address: Fleetbooks, Inc., 123 Fleet Street, Suite 100, San Francisco, CA 94105